Free Worldwide Shipping

We offer free standard shipping to the destinations available at checkout. Service availability may vary for remote areas, restricted destinations, oversized parcels, or orders affected by local shipping restrictions. Any available shipping options and charges are shown at checkout before payment.

Order Processing

In-stock orders are normally processed and packed within 1-3 business days. Orders placed on weekends or public holidays are processed on the next business day. Pre-order items follow the dispatch timeframe stated on the product page.

Estimated Delivery

After dispatch, standard international delivery normally takes 5-20 business days. Delivery dates are estimates, not guarantees. Customs processing, carrier capacity, public holidays, severe weather, and remote locations may cause delays.

Order Tracking

Once your order has been dispatched, we will email the tracking number to the email address used at checkout. Tracking updates can take 2-5 business days to appear after dispatch. If your estimated delivery window has passed, please contact us at norybrand100@gmail.com with your order number.

Customs Duties & Taxes

NORYBRAND covers all applicable import duties, taxes, brokerage fees, and customs clearance charges for your order. Customers will not be asked to pay additional customs duties or import taxes upon delivery. If a carrier or customs authority requests payment from you in error, please contact us at norybrand100@gmail.com before making payment so we can assist. Customs authorities may delay or hold a shipment, and we cannot control their processing time.

Shipping Address

Please provide a complete and accurate delivery address, including city and postal/ZIP code. We recommend a physical residential or business address. Orders cannot be redirected after dispatch. We are not responsible for delivery issues caused by an incomplete or incorrect address supplied at checkout.

Lost or Damaged Parcels

If a parcel is damaged in transit or has not arrived after the delivery window, contact us promptly at norybrand100@gmail.com with your order number and relevant photos or tracking details so we can investigate with the carrier.